Shipping policy

Last updated: November 15, 2026

Free shipping

We offer free standard shipping on every order.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email once your order is placed, and a shipping email with tracking once it ships.

Delivery time

Once shipped, orders usually arrive within 7–12 business days. During busy periods, such as the holiday season, deliveries can take a few extra days.

Christmas delivery

For the best chance of delivery before Christmas, please order by December 3. Holiday delivery dates are estimates from our carriers and cannot be guaranteed.

Tracking

Your tracking number is included in your shipping confirmation email. Please allow 2–5 days for tracking to update after your order ships.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake, email us right away and we will try to update it before your order ships.

International orders

Any customs duties, taxes, or import fees charged by your country are the responsibility of the recipient.

Product appearance

Colours may look slightly different in person than on your screen.

Lost or damaged packages

If your package is lost or arrives damaged, please see our Refund Policy or contact us.

Contact us

Email: help@candycaneglobe.com
We reply to every message within 24–48 hours, Monday to Friday.