Refund policy

Last updated: November 15, 2026

Thank you for shopping with Candy Cane Globe. We want you to love your umbrella. Please read this policy before you place your order.

All sales are final

Because every order is packed and shipped to you specifically, we do not offer refunds or returns for change of mind, ordering the wrong item, or no longer wanting the product.

Our 30-day guarantee

If your item arrives damaged, defective, or is not the item you ordered, we will make it right. Email us at help@candycaneglobe.com within 30 days of delivery with:

  • Your order number
  • A short description of the problem
  • Clear photos or a short video showing the issue

Once we review your claim, we will send you a free replacement or issue a refund to your original payment method. In some cases we may ask you to return the item first; if so, we will send you the return instructions. Items sent back without first contacting us will not be accepted.

Goodwill partial refunds

If you have a concern that is not covered above, contact us anyway. At our discretion, we may offer a partial refund of up to 50% instead of a return.

Lost or stolen packages

We are not responsible for packages lost or stolen after the carrier marks them as delivered. Orders that include Shipping Protection will be replaced free of charge if they are lost, stolen, or damaged in transit.

Cancellations

You can cancel your order within 12 hours of placing it by emailing help@candycaneglobe.com. After 12 hours your order may already be in processing and cannot be cancelled.

Add-ons

Add-ons such as Shipping Protection, extended warranty, or mystery gifts are non-refundable once your order has shipped.

Refund timing

Approved refunds are issued to your original payment method within 5 business days. Depending on your bank, it may take a few more days to appear on your statement.

Chargebacks

If there is a problem with your order, please contact us first. We resolve most issues within 48 hours, and we are always happy to help.

Contact us

Email: help@candycaneglobe.com
We reply to every message within 24โ€“48 hours, Monday to Friday. Please include your order number.